FAQs
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders typically ship within 1–2 business days. U.S. deliveries usually arrive in 3–5 business days depending on your location.
Q: Where do you ship?
A: Right now we ship across the U.S.. International shipping is coming soon — stay tuned.
Q: How do I track my order?
A: As soon as your order ships, you’ll get a tracking link via email. You can also use our Track My Order page to check status anytime.
📱 Products & Fit
Q: Will your cases fit my phone?
A: We currently design for the most popular iPhone models. Just select your phone model on the product page before checking out. More models are coming soon!
Q: Are your cases protective or just stylish?
A: Both. Every Bengpouch case is drop-tested, shock-absorbent, and made with soft-touch material that grips without slipping. Slim fit, full protection.
Q: Are your cases MagSafe compatible?
A: Yes, most of our cases are MagSafe compatible. Details are listed in each product description.
🔁 Returns & Exchanges
Q: What’s your return policy?
A: We offer hassle-free returns within 7 days of delivery for unused items. If it’s not the vibe you expected, just contact us and we’ll help you out.
Q: Can I exchange for a different color or model?
A: Yes — as long as the case is unused and in original packaging, we’ll be happy to exchange it. Just reach out to us with your order number.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and Shop Pay. All transactions are securely processed.
Q: Do you offer any discounts or promo codes?
A: Occasionally, yes! Follow us on Instagram and sign up for our emails to be the first to know about drops and deals.
📬 Need Help?
Still got questions?
Shoot us a message at support@bengpouch.in or use our Contact Page.
We got you.
